Change orders are common in restoration projects, but understanding when they’re fair is key.

A fair change order is a written agreement for extra work or materials not in the original contract, with clear pricing and timeline adjustments.

TL;DR:

  • Change orders are amendments to original contracts for unexpected work or material needs.
  • They should clearly detail the extra work, cost, and any impact on the project timeline.
  • Fair change orders are agreed upon by both parties before the extra work begins.
  • Unfair change orders might involve hidden costs, work already covered, or pressure tactics.
  • Always get change orders in writing and understand them fully before signing.

Change Orders: When They’re Fair and When They’re Not

So, you’ve experienced some property damage, and the restoration process is underway. Things are moving along, but then… a change order pops up. What exactly is that? And more importantly, is it fair?

What is a Change Order in Restoration?

Think of a change order as a formal amendment to your original contract. It’s a document that outlines any additions or modifications to the scope of work. This often happens when unexpected issues arise during the restoration. It’s not inherently bad; it’s a way to handle the unforeseen.

Why Do Change Orders Happen?

Property damage can be sneaky. What looks like minor water damage on the surface might hide bigger problems underneath. For instance, water can seep into wall cavities, leading to mold growth. This is one of those situations where you might see a change order.

We found that common reasons damage starts often involve hidden moisture. This is why proper assessment is so important. Sometimes, what happens during restoration is more complex than initially thought.

When a Change Order is Likely Fair

A change order is generally considered fair when it addresses something genuinely outside the original agreement. This could be discovering rot behind drywall or finding that a larger area is affected than initially assessed. It’s about adapting to the reality of the damage.

Discovering Hidden Issues

Imagine your restoration team is fixing a leaky pipe. They open up a wall and find extensive mold. This mold wasn’t visible or known when the initial assessment was done. Repairing this mold is extra work and requires different materials. A fair change order would document this discovery.

This is often related to common reasons damage starts. If the team has to go beyond the surface to address the root cause, that’s usually a legitimate reason for a change order. They need to address where the moisture is coming from to truly fix the problem.

Unforeseen Material Needs

Sometimes, the original plan might not account for specific materials needed due to unique circumstances. Perhaps a certain type of insulation is required due to building codes or the specific type of damage. A change order can cover these necessary material upgrades.

Client-Requested Changes

You might also request changes. Maybe you decide to upgrade flooring or change paint colors while the restoration is happening. These are typically handled via change orders, and they are fair because you are initiating the change.

When a Change Order Might Be Unfair

The tricky part is recognizing when a change order feels questionable. This can happen if the work it covers should have been part of the original scope or if the pricing seems inflated.

Work Already Covered by Original Scope

A change order shouldn’t be used to charge you for work that was already included in your initial contract. For example, if the original contract specified drying and repairing a specific wall, you shouldn’t get a change order for doing just that.

We’ve seen situations where the initial assessment missed something obvious. It’s important for the restoration company to do a thorough job upfront. If they miss something that should have been apparent, that’s a red flag for a potential unfair change order.

Lack of Clear Explanation or Justification

If a change order is presented with vague explanations or no clear reason why the extra work is needed, be cautious. You have a right to understand exactly what you’re paying for and why it’s necessary.

Unreasonable Pricing or Timelines

The cost and time adjustments in a change order should be reasonable. If the price for the extra work seems excessively high compared to market rates, or if the timeline is extended without a clear justification, it might be unfair.

Pressure Tactics

Nobody likes feeling pressured. If a restoration company tries to rush you into signing a change order without giving you time to review it or seek advice, that’s a bad sign. It’s important to feel comfortable and informed about any contract modifications.

What to Do About Change Orders

Navigating change orders can feel daunting. Here’s a practical checklist to help you:

  • Review Carefully: Read every change order thoroughly.
  • Ask Questions: Don’t hesitate to ask for clarification on any point.
  • Get it in Writing: Ensure all agreements are documented.
  • Understand the Cost: Confirm the price for the extra work.
  • Check the Timeline: See how it affects the project completion date.
  • Seek Advice: If unsure, consult with your insurance adjuster or a trusted advisor.

The Role of Your Insurance

Your insurance policy is your guide here. Understand what it covers and what it doesn’t. Sometimes, disputes over change orders can arise if there’s a misunderstanding about coverage. If your claim is complex or denied, you might need to explore options like what insurance usually will cover, especially if you feel when claims are often denied is happening unfairly.

Protecting Yourself from Unfair Change Orders

The best defense is a good offense. Start with a reputable restoration company. Check reviews and ask for references. A company with a solid reputation will be transparent about pricing and processes.

It’s also wise to understand the potential for hidden damage from the start. Researching where moisture damage begins can give you a heads-up. You want to ensure the company is equipped to handle various scenarios, understanding how water spreads through materials.

Understanding the Restoration Process

Knowing a bit about how the cleanup process works can empower you. For example, understanding why why walls need cavity drying, not just surface drying helps you appreciate the thoroughness required. It’s not just about making things look dry; it’s about ensuring they are dry, deep down.

Document Everything

Keep copies of all contracts, change orders, invoices, and communications. This documentation is vital if any disputes arise. It provides a clear record of your agreement and the work performed.

When to Call in Experts

If you’re dealing with significant damage, especially from events like floods, understanding related factors is important. For instance, knowing how flood zones change and why it matters can impact your long-term preparedness. Sometimes, the scope of the problem requires immediate expert intervention.

If you’re feeling overwhelmed or suspect an unfair change order, don’t hesitate to get expert advice today. A professional can help you understand your rights and options. This is especially true if you’re dealing with widespread issues that might even affect your ability to work from home, requiring specific workspace tips.

The Importance of Clear Communication

Open and honest communication is key throughout the restoration process. If you have concerns about a change order, voice them immediately. A good restoration team will be happy to explain everything and work with you to find a fair solution.

Research shows that clear communication can prevent misunderstandings. This helps ensure that everyone is on the same page regarding the scope, cost, and timeline of the restoration work. It helps avoid situations where you might feel like you’re facing serious health risks due to improper repairs.

Change Orders and Climate Change

It’s also worth noting that the frequency and severity of certain types of damage can be influenced by broader environmental factors. As many experts say, understanding how the cleanup process works in the context of changing climate patterns is becoming increasingly important. This means restoration projects might encounter more complex situations requiring nuanced solutions and potentially more change orders.

Conclusion

Change orders are a normal part of property restoration, but fairness is paramount. A fair change order is a clearly defined, mutually agreed-upon addition to your contract that addresses unforeseen circumstances. Always ensure you understand the details, costs, and timeline before signing. If you’re facing property damage and need reliable restoration services, Water Damage Restoration Lewisville is here to help you navigate these challenges with transparency and expertise.

What if I don’t agree with a change order?

If you disagree with a change order, communicate your concerns clearly to the restoration company. Ask for a detailed explanation of why the extra work is necessary and how the cost was determined. If you can’t reach an agreement, consider consulting with your insurance adjuster or seeking legal advice. It’s important to not wait to get help if you feel something is amiss.

Can a change order be oral?

No, change orders should always be in writing. Oral agreements are difficult to prove and can lead to misunderstandings. Always insist on a written document that clearly outlines the changes, costs, and any adjustments to the project schedule before authorizing any additional work.

How can I estimate the cost of a change order fairly?

For a fair estimate, compare the contractor’s pricing for the extra work to industry standards. You can research typical costs for similar services in your area. Also, consider the time involved and the materials needed. If the contractor provides a breakdown, review it carefully. Getting a second opinion from another reputable restoration company can also be helpful.

What if the damage is worse than initially thought?

If the damage is worse than initially assessed, a change order is likely necessary. The restoration company should provide documentation, such as photos or reports, to justify the need for additional work. This helps explain why walls need cavity drying, not just surface drying if that’s the case, or other extensive repairs required. Always ensure you understand the scope of the new work and its associated costs.

Should I always accept a change order?

You are not obligated to accept every change order presented. If you believe a change order is unfair, unnecessary, or overpriced, you have the right to question it. Discuss your concerns, ask for more information, and explore alternatives. Remember, it’s your property, and you have the final say on significant contract modifications. Sometimes, it’s best to schedule a free inspection to get a clear picture.

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